By buying products from Commercial Furniture Design Pty Ltd you hereby accept our terms and conditions of sale including our Warranty & Returns Policy.
All sales are to be considered as a legally binding contract to purchase.
Advertised product prices do not include assembly or long-term storage. These are available at an additional cost.
All prices listed in an invoice/quote have been based on the specific quantities of that quote. Commercial Furniture Design Pty Ltd reserves the right to alter the overall price if changes to quantities are made. If change occurs, this will be documented in written form to the client.
Although every effort is made to provide the exact same product from previous orders, Commercial Furniture Design Pty Ltd cannot guarantee, when making a future order, that the exact texture/shade of the initial order will be available.
No cancellation or alteration of terms will be accepted unless written approval is given by management of Commercial Furniture Design Pty Ltd
All payments must be made payable direct to Commercial Furniture Design Pty Ltd via cash or funds transfer. If paying via cheque, the order payment will not be accepted until the cheque has been fully processed and funds have been cleared.
All products will remain with Commercial Furniture Design Pty Ltd until full payment is received.
Commercial Furniture Design Pty Ltd holds no responsibility for credit or finance providers which have been offered or suggested to their clients. All customers should seek legal advice before entering into a contact with these providers.
All communication is to be made via phone or email. Orders must be confirmed in written form only (email).
Contact must be made within 3 business days of ordering and payment must be made within 7 days of sale confirmation unless advised otherwise by a representative of Commercial Furniture Design Pty Ltd.
Commercial Furniture Design Pty Ltd reserves the right to retain a customer’s full deposit for any cancellations of orders.
Custom orders cannot be cancelled. If the client decides they no longer want the product they will still be required to pay the full amount of the invoice provided.
The client will be expected to cover any fees/charges that Commercial Furniture Design Pty Ltd has had to incur in the ordering/shipping process upon cancellation.
Shipping & Delivery
Commercial Furniture Design Pty Ltd will deliver goods using the carrier of our choice in consideration to cost and efficiency. This includes our in-house delivery services.
Goods will normally be delivered within 2 - 6 working days from payment. Delivery times may vary depending on stock availability and delivery location.
Further information is detailed in “Shipping & Returns”
All other items purchased direct from our showroom or from our website are covered by 12 months warranty (unless advised otherwise by Commercial Furniture Design Pty Ltd representative) for faulty workmanship or manufacturing faults.
Warranty is null and void if the items are used outside the parameters that they are specifically designed for or have endured misuse by the customer as determined by Commercial Furniture Design Pty Ltd
No warranty applies to second hand items.
Warranty is not transferable.
Customers are responsible for retaining invoices for warranty purposes. Invoices must be original copies and show date of purchase.
Your warranty is a "REPAIR OR REPLACEMENT WARRANTY". Commercial Furniture Design Pty Ltd will decide on the appropriate action to take with faulty items. Each claim will be dealt with on an individual basis.
To claim warranty on a faulty product, photographic images must be sent via email as soon as the fault is discovered, along with written details of the defect/s.
Warranty is void under the following circumstances: misuse, damage occurred during transit after initial delivery or storage, and when there has been an attempt to modify or repair the item by a non-authorised person/agent.
If you purchased the item from Commercial Furniture Design Pty Ltd via phone, showroom or website, we will only accept returns under exceptional circumstances.
If accepted as a return, the client is responsible for returning the goods, which must still be in pristine condition - not used or altered in any way.
Please ensure you read the description carefully before purchasing anything from us as your purchase is confirmation that you have read and fully understand the item description, acknowledge that the item is fit for the proposed usage and you agree to enter into a binding contract of sale with Commercial Furniture Design for that particular item.
All freight costs are the responsibility of the buyer unless authorised by Commercial Furniture Design Pty Ltd or a representative thereof.
Freight costs will only be covered by Commercial Furniture Design Pty Ltd when items are Dead-On-Arrival (DOA), or when there is a manufacturing defect.
Buyers need to contact (email or fax) within 48 hours after receiving the defective goods.
For all items or parts returned under warranty, buyers are liable for all freight costs for returns to Commercial Furniture Design Pty Ltd
While all care is taken, any errors or omissions in the item(s) details are unintentional.
All logos, pictures and trademarks used by Commercial Furniture Design Pty Ltd are the property of the company only.
Commercial Furniture Design Pty Ltd shall not be held responsible for delays caused by third party involvement; this includes, but is not limited to, delays caused by bank administration, carriers used for delivery purposes or website/email hosting services used by Commercial Furniture Design Pty Ltd.
Commercial Furniture Design Pty Ltd or its agents shall not under any circumstances be liable for any injury, loss or damage of any kind arising out of or related to the use, or the inability to use the goods advertised on our website, whether goods are defective, malfunctioning or incorrectly used. This limitation of liability includes but is not limited to incidental, special or consequential damages, damages for loss of business or other profits or damages relating to an �Act of God�.
Commercial Furniture Design Pty Ltd reserves the right to change or add any material relating to our products without prior notice.