FAQ’s

Who do you sell to?

We sell to any businesses requiring commercial grade furniture – including but not limited to; clubs, pubs, bars, hotels, restaurants, cafes, schools, universities, offices and shops. Although our products are targeted towards commercial buyers, we are also open to the general public who may be requiring products for home etc. 

 

 

What products do you sell?

We sell a range of items made for both indoor and outdoor use, including table tops, bases, dining chairs, lounges, ottomans, bar tables, stools, function furniture and more! Although majority of these products are listed online, we have plenty of additional items also located at our showroom located at 1/148 James Ruse Drive, Rosehill NSW.

 

 

What happens if I like your product but have seen it elsewhere for cheaper – do you price match?

Yes we do. We will match identical products, that are in stock and have the same payment terms as ours. Just simply email/show a CFD staff member the details. The price match guarantee does not however apply to delivery or assembly costs, indent items, second hand products, warehouse clearances or auctions.

 

 

What is the best way for me to order?

Majority of our orders are completed over the phone 02 9898 1111 and confirmed via email. However, you are more than welcome to email an order or questions anytime to info@cfdesign.com.au or come and visit us at our showroom (1/148 James Ruse Drive, Rosehill NSW).

As stock availability is often changing, it’s best to contact us as soon as possible if you’re interested in a product to get accurate numbers on product styles and colours. Our friendly team can also offer over suggestions on other products that may be suitable for you that may not be listed on the website.

 

 

What methods of payment do you accept?

Cash, Electronic Funds Transfer, or Credit Card is preferred. Cheques will be accepted but are becoming phased out as your order can only be dispatched once the funds have been cleared, which can obviously take a few days.

 

 

What happens if I change my mind?

Unfortunately, CFD offers returns only in exceptional circumstances. If you change your mind before the order has been delivered, you will lose your full deposit and have to pay any fees incurred by CFD.

If you have made a custom order, or the items have already been delivered, you will be expected to pay the full cost of the invoice, inclusive of any extra charges to CFD – including shipping/freight.

 

 

What happens if I have a warranty claim?

You must contact CFD immediately upon recognising the problem and send photos detailing the issue of the product. When making a claim, the warranty period must still be valid, the item must have been used in the correct environment, and you mustn’t have altered the item/s in any way.

For further details on warranties please see our “Terms and Conditions” and “Furniture Warranty” pages.

 

 

Where are you located?

Our head office and showroom is located in Sydney, New South Wales, Australia.

Our address is 1/148 James Ruse Drive, Rosehill, NSW (entrance off River Road West).

We are open Monday to Friday between 8.30am-5pm and Saturday by appointment.

This location holds our product samples, majority of our stock and offers as a pick up location for anyone who prefers to pick up their goods.

 

 

Where do you deliver to?

We deliver all over Australia – interstate, as well as overseas.

Delivery costs are subject to each individual order and are determined based on product size, courier delivery schedule and the delivery address. CFD will always endeavour to choose the most affordable and efficient option for you.

To obtain a freight quote today, please provide us with your item and delivery details/location via phone 02 9898 1111 or email info@cfdesign.com.au

 

 

When will my product arrive?

Delivery is usually 2- 6 business days from when full payment is received. This can sometimes be a shorter or longer time period, as it obviously depends on stock availability, dispatch time, delivery location etc.

The time of delivery is usually between 9am - 4pm on the date informed by a CFD staff member. However, unfortunately no specific time can be given within this period.

 

 

How long has CFD been open?

CFD has been successfully supplying businesses with quality commercial furniture for over 12 years now.

 

Have a question that hasn't been answered here?
Please call or email us today as we'd love to assist you further

Ph: 02 98981111
E: info@cfdesign.com.au